The Challenges

A legacy ops culture in a modern telecom’s IT department left an innovative leadership team with a broad set of challenges:

Diversity goals need to be met
Entry-level talent with ServiceNow knowledge was difficult to find
Niche knowledge, like TSM/TSOM, was a prerequisite
Field Resource Management was a new module within ServiceNow

Solution

A winning engineering culture that embraces the latest technologies and life-long learning, created through Revature solutions.

PHASE 1

Curriculum Creation

PHASE 2

Capstone Projects

PHASE 3

Pathway Development

Customized training curricula designed for clients with Telecom as a focus for a diverse cohort.

PHASE 1

Curriculum Creation

PHASE 2

Capstone Projects

PHASE 3

Pathway Development

They underwent challenging and complex capstone projects to equip associates with the necessary knowledge and experience to ensure their productivity from day one.

PHASE 1

Curriculum Creation

PHASE 2

Capstone Projects

PHASE 3

Pathway Development

ServiceNow Certification pathways.

Result

Every agent now benefits from automation, revolutionising their working experience. By streamlining tedious, repetitive tasks, these agents can focus on service delivery, boosting sales revenue and the quality of their work.